Tender Mercy

1 Samuel 16: 7             (NCV)

God does not see the same way people see. People look at the outside of a person, but the Lord looks at the heart.”

I just watched the movie Saving Mr. Banks. It is about Walt Disney’s trials and efforts in acquiring the rights to make the movie Mary Poppins. By all indications, the author of the Mary Poppins books was difficult and even unreasonable. Disney was committed to turning the Mary Poppins book into a movie. It took him 20 years of cajoling, negotiating, and pleasing Mrs. P.L. Travers in order for him to finally do so.

I said Travers was unreasonable. For example, she told Disney she was “off” the color red, so she didn’t want to see any red in the movie. Disney was pretty astounded explaining that the movie is set in London where phone boxes and mailboxes, are all red. He figured out that she was testing him but when confronted she, nonetheless, stuck to her position. It was a test. She was looking for an excuse to deny him the movie rights. Disney, who was very influential by this time, agreed to bar the color red from the movie. He did not berate her, did not point out that she was being unreasonable.

The real climax of the movie is when Walt Disney flew to England to have a cup of tea and a conversation with Travers. He spoke to her heart without judging her and without criticism. He shared part of his own story showing Travers compassion rather than condemnation. He asked for her trust but more than that, he earned it by being trustworthy, insightful and kind.

This movie moved me for a number or reasons but predominantly because I so admire the way Disney interacted with Travers. I know me well enough to realize that I would have failed her tests, and the Lord’s, tragically. Travers wanted someone to believe in. She wanted Disney to be who he made himself out to be, but her heart didn’t believe anyone could be who she needed him to be. In fact, she set Disney up to fail. Though she wanted to believe, she set stumbling blocks in front of him for 20 years trying to get him to reveal his true colors. It turned out, though, that the fruit on his tree was consistent with the words of his mouth. He was true to the pledge he gave her.

It would have been the easiest thing in the world, normal even, to have been very critical of Travers. It would have been tempting to try to bully her into a more cooperative attitude. You might even think Disney justified in taking issue with her and calling her on her unreasonable demands. Instead, he looked beyond the outer symptoms pondering what it was within her that made the process so challenging for her. He looked from her perspective rather than becoming judgmental. In the end, not only was the movie Mary Poppins made as Disney imagined it, but it turned out to be a source of emotional healing for Travers who went on to write five more Mary Poppins stories. It is hard to imagine a more difficult person than Travers. In the end, though, she and Disney made a movie which has brought joy to generations of movie goers and blessed their own hearts to boot.

The moral of the story is pretty clear. People have a tendency to judge others based on actions and words and that seems fair. We are to be fruit inspectors. There is a line between judging someone’s fruit and judging them. If you are asked to invest financially in someone’s project, wisdom dictates that you inspect the fruit on their tree. That is not to say that we should succumb to the temptation to judge them. We can decline their project without rejecting them. Only God truly knows what is in a person’s heart. All too often we assume we know and then we judge people as unworthy. If we follow Walt Disney’s example, we can tenderly engage others without getting embroiled in the chaos and dysfunction. We can choose to believe that there is a good person beneath the outlandish demands and negative outbursts. This is hard to do, no doubt, but I think if you watch this movie you will find that you are drawn to the way Walt Disney worked with Travers. Ultimately, he helped her and though the movie Mary Poppins is, and was, a towering success, what he did for Travers was an even greater accomplishment.